Interviews
‘Insurance is about empathy and values’
This parent talks about the industry’s future while highlighting his sons’ progress at Apeejay School, Mahavir Marg
As a Regional Sales Manager with over 14 years of experience in the insurance sector, Mr. Jitender Kashyap balances a dynamic professional life with an equally fulfilling role as a parent. His elder son, Ayaan, is in Class 6, and younger son, Arnav, is in Class 2 at Apeejay School, Mahavir Marg. Alongside his wife, Mrs. Kartika Kashyap, feels assured that Apeejay is providing a holistic foundation for their overall growth. In this conversation, he talks about his profession, the values of his industry.
Read edited excerpts:
Tell us a little about your profession and its relevance today.
I have been in the insurance sector for 14–15 years and currently serve as Regional Sales Manager at Star Health Insurance. This industry is growing rapidly—only around 7–8 crore Indians have health insurance today out of a population of 140 crore. With the government’s vision of “Insurance for All by 2047,” the sector is expanding at 20–25% annually. It is not only financially rewarding but also deeply satisfying as we help families in moments of crisis.
What skills are most important for students aspiring to join the insurance industry?
First is knowledge, understanding the trade thoroughly. Second is empathy, because this job is about helping people in vulnerable situations. Many times, families come back to thank us with immense gratitude after a claim settlement. That human connection makes the profession meaningful.
How is technology transforming your work?
We use artificial intelligence and analytics extensively to study data, design campaigns, and identify potential customers. Tools like ChatGPT also help in everyday tasks. This blend of human empathy and technology is the future of insurance.
What education path would you recommend for aspiring professionals?
A basic graduation is enough to begin, but MBAs from reputed institutes are in high demand. Some institutes also offer specialised programs in insurance. Students can choose roles in underwriting, sales, or actuarial sciences depending on their interest.
