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The 3 skills every future HR professional needs

The balance of commercial thinking, agility and compassion can set aspiring HR professionals apart

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If you think Human Resources is mostly about conducting interviews, planning office celebrations and resolving employee complaints, it may be time to look again. Today’s HR professionals influence who joins a company, how its culture evolves and whether its people can keep pace with business goals.

A genuine interest in people helps, but HR demands much more. You need the confidence to handle difficult conversations, the patience to listen without rushing to conclusions and the commercial sense to understand why certain decisions are necessary. Balancing employee expectations with organisational priorities is rarely simple.

According to Ankita Bansal, an alumna of Apeejay School, Panchsheel Park, and a Bengaluru-based HR, it is important to understand the business first. “HR is not only about managing people. It is also about enabling business growth. Learn how companies generate revenue, scale their operations and innovate. Embrace agility and continuous learning. The workplace is constantly evolving. Be prepared to unlearn, relearn and adapt quickly.”

Combine analytics with empathy, she added, and shared that it is necessary to learn to use data and technology effectively but never lose sight of the human element. Data provides insights, while empathy builds trust.

This combination of business understanding, adaptability and empathy gives HR its real depth. Data may show that employees are leaving, but numbers alone cannot explain why. A policy may look perfect on paper, yet fail because no one considered how it would affect people during an ordinary working day.

Students can start preparing early. Follow business news, participate in team projects and observe how people respond to pressure, feedback and change. Learn the basics of data analysis, but also practise asking thoughtful questions and listening carefully to the answers.

Most importantly, do not choose HR merely because you consider yourself a people person. Choose it if you are genuinely curious about what makes people perform, stay, grow and trust the organisation they work for. That is where the real work of HR begins.

Shalini is an Executive Editor with Apeejay Newsroom. With a PG Diploma in Business Management and Industrial Administration and an MA in Mass Communication, she was a former Associate Editor with News9live. She has worked on varied topics - from news-based to feature articles.