What is the role of emotional intelligence in the era of AI?

With artificial intelligence (AI) permeating every field of work, experts across the world have been debating its emerging potential to replace human intelligence. While it has positively impacted efficiency at workplaces with many human-like capabilities, the one thing that present AI-based systems do not have is emotional intelligence (EI).

Highlighting the same, Siddharth Singh, a student of Apeejay School of Management (ASM), recently published a paper titled “From Natural to Artificial and Now to Emotional Intelligence” published in a Scopus-indexed book “Advances in Communication, Devices and Networking”. The paper was originally presented at the 6^th International Conference in Communication, Device and Networking (ICCDN 2022) organised by Sikkim Manipal Institute of Technology.

Siddharth’s mentor Anuj Kumar, assistant professor, Apeejay School Management (ASM), was the corresponding author of this paper. The paper was co-authored by Dr Gautam Bapat, Dr Nishu Ayedee, and Dr Kuldeep Bhalerao.

Also Read: Here’s why artificial intelligence is not the solution to all problems

“The current generation of Al-based systems lacks the emotional components of human intelligence in its deep learning modules. Future AI-based systems, such as cyborgs, will need deep emotional intelligence modules to solve subjective concerns including relationship issues, depression, anxiety, and emotional illnesses. Al is constantly expanding and improving its technological skills in a variety of fields. It is not only expanding into more fundamental parts of the human mind, but it is also restricted by deep learning algorithms,” the paper reads.

‘EI improves job satisfaction’

Talking about the need for deep EI modules, Siddharth said, “Developing your EI can help you become a more effective team member and leader. EI helps you build quality relationships where you can feel free to be open, creative, innovative, and supportive of others to be the same way. 

Whatever your gender, race, or national origin, you can benefit from developing your EI. A high emotional quotient (EQ) helps you to build relationships, reduce team stress, defuse conflict, and improve job satisfaction. Ultimately, a high EI means having the potential to increase team productivity and staff retention.”

‘Collaborative research enhances critical thinking’

AI to EI is a “timely topic” and that’s what inspired the authors to delve deep into it. They believe this area of research has the potential to revolutionise human-computer interaction, healthcare, education, and other sectors. “It explores the intersection between technology and human emotions, aiming to enhance machines’ ability to understand, interpret, and respond to human emotions effectively. Additionally, you may uncover new insights, challenges, and potential applications that can further shape the field,” the Apeejay student said.

Siddharth went on to thank his mentor at ASM and the co-authors for their valuable knowledge, guidance, and support. “Collaborating with Professor Kumar and co-authors on a research topic was an incredibly valuable and enriching experience. It provided me an opportunity to learn from experts in the field, gain insights into the research process, and expand my knowledge and skills. Such collaborative research enhances critical thinking skills and broadens the horizons.”

Professor Kumar added, “Congratulations to all the co-authors and special congratulations to Siddharth Singh. He is a very well-mannered and well-behaved individual. He is eager to learn and I wish him the best for his future.”

Dr Bhalerao also shared his experience of working with the team. He said, “It is always a fruitful and learning experience to work with Professor Kumar. Siddharth was excellent in his approach. We look forward to more research publications in the future.”